Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website (the “Site”). PERSONAL INFORMATION WE COLLECT When you visit the Site, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Browsing Information”. We collect Browsing Information using the following technologies: – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. – “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Purchase Information”. When we talk about “Your Personal Information” in this Privacy Policy, we are talking both about Browsing Information and Purchase Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Purchase Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Purchase Information to: – Communicate with you; – Screen our orders for potential risk or fraud; and – When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Browsing Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). SHARING YOUR PERSONAL INFORMATION We may share Your Personal Information with third parties to help us use Your Personal Information, as described above. For example, we may use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share Your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. BEHAVIOURAL ADVERTISING As described above, we use Your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work . You can opt out of targeted advertising by using the links below: – Facebook: https://www.facebook.com/settings/?tab=ads – Google: https://www.google.com/settings/ads/anonymous – Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info. DO NOT TRACK Please note that we presently do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Purchase Information for our records unless and until you ask us to delete this information. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. MINORS The Site is not intended for individuals under the age of 18. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at the email address provided in the Contact section of the Site

i24 Privacy Policy

i24 Privacy Policy

Effective Date: 19 February 2026

Last Updated: 19 February 2026

This Privacy Policy explains how i24 (“we”, “us”, “our”) collects, uses and protects your personal data when you visit https://i-24.co.uk/ or contact us regarding our services.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Business Name: i24

Owner: Lee Watkins

Email: [email protected]

Phone: 07596465613

i24 is a sole trader business. For data protection purposes, Lee Watkins is the data controller.

What Personal Data We Collect

We may collect and process the following information:

• Full name

• Email address

• Telephone number

• Property address where relevant to your enquiry

• Details contained in contact forms, emails or messages

• IP address and basic website usage data

We only collect personal data that is necessary to provide our services or respond to enquiries.

How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide quotations

• Arrange and carry out installation services

• Communicate regarding appointments or bookings

• Maintain business and financial records

• Improve our website and services

We do not sell, rent or trade your personal data.

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract – where processing is necessary to provide services you request

• Legitimate interests – to operate and manage the business effectively

• Legal obligation – to comply with tax and legal requirements

• Consent – where required for cookies or marketing communications

Data Sharing

We may share personal data with trusted third parties where necessary, including:

• Website hosting providers

• IT service providers

• Professional advisers such as accountants

We ensure appropriate safeguards are in place when data is shared.

Data Retention

We retain personal data only for as long as necessary.

Customer and financial records may be retained for up to 6 years to comply with legal and tax obligations.

Enquiry data where no work proceeds will be deleted within a reasonable timeframe.

Cookies

Our website may use cookies to ensure it functions correctly and to analyse website traffic.

You can manage cookies through your browser settings. Where required, consent will be requested before non-essential cookies are placed.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent where applicable

• Lodge a complaint with the Information Commissioner’s Office

To exercise your rights, please contact us using the details above.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised date.